If, for example, you wanted to retrieve a list of agents, you would call GET /api/v2/agents.This call has a couple of optional parameters that let you specify a range of agent IDs. Use themes to control the look and feel of your help centers across multiple brands or products. Password complexity: customize how complex passwords need to be.Session length: customize how long an agent can be idle before requiring them to log in again. Ticket sharing between multiple Zendesk accounts Create workflows that share tickets between multiple Zendesk accounts. We’ll help you choose the features that work best for your business. Empower customers with the information they need by extending help center search across the resources they need. Get set up for success with advanced support and services from the Zendesk team. Receive or place calls in the Zendesk browser, without any additional phone hardware or equipment. Customize the widget to match the look and feel of your brand. Remove the "Zendesk" branding from your widget. Guided mode Line up tickets for agents to work through and guide them from one ticket to the next. Customizable live dashboard Create custom live dashboards with live metrics and filters. Or live chat could be used to subtly up-sell, as Coursera does to great effect. Macros allow agents to quickly respond to common requests with a standard reply. Data and activity are centralized within a single account, making it easy to manage. Free versions of live chat software are an excellent starting point for companies testing the waters. See the Zendesk Chat website. Zendesk is the leading cloud-based help desk software built with support agents in mind. Give managers the ability to listen or jump in during ongoing calls between customers and agents for quality and training purposes. Integrated search Easily search and filter across help center and community content. Any incoming calls to priority numbers are moved to the front of the queue. Talk to us for a comprehensive solution that meets all your enterprise needs. Create custom live dashboards with live metrics and filters. Available through the Zendesk Suite, messaging gives your team the benefits of live chat software and more. Learn more here or contact us for details. Call offering time limit Choose the amount of time each agent gets to answer a call before it is placed back in the queue. Customers who prefer to purchase through our sales representatives can opt to pay via invoice. Requires purchase of a Sunshine Conversations license. Storage consumed by pre-configured objects in Zendesk. Pre-built live dashboard Monitor and act on trends in the moment with pre-built live charts and dashboards across your Zendesk channels. Audit logs View a detailed list of critical changes that have been made. Light access licenses Give limited permissions to certain individuals so they can stay informed about tickets and, when needed, provide subject matter expertise and advice by adding private comments to the ticket. Triggers are business rules you define to run immediately after tickets are created or updated. Queue size and wait time Set a maximum queue size and wait time to determine how many incoming callers will be kept waiting for an available agent. 1.1 In order to create an API client, please navigate to “Settings” and “Account”. Compare Zendesk Chat alternatives for your business or organization using the curated list below. Translated interface Agents can work in their preferred language, with a localized admin interface, across 28 languages including: German, French, Japanese, Portuguese, English, English (UK), Spanish, Italian, Dutch, Norwegian, Polish, Swedish, Turkish, Danish, Russian, Ukrainian, Simplified Chinese, Traditional Chinese, and Korean. Please note that in order to be able to do that, you need to have a Zendesk Chat Enterprise plan or be on Zendesk 2-week trial that give you the full functionality. You can also give callers the choice to opt-in or opt-out of call recordings. Line up tickets for agents to work through and guide them from one ticket to the next. See a list of edits and changes, and restore deleted articles, so you can always be up to date with the latest versions. Define business hours to let customers know your phone support availability. Create, manage, and update content that is reusable and can live across multiple articles or help centers. Transfers between agents & departments The agent serving a session can transfer it to another agent or department. Analyze your performance using pre-built dashboards that are pre-populated with best practice customer service metrics. From in-product help and interactive troubleshooting, to expert-curated downloadable tools, these resources help you accelerate feature adoption. Interactive voice response (IVR, phone trees) Route customers to the right agent or department and provide recorded responses for frequently asked questions with multi-level interactive voice response (IVR) systems. You can test ride Freshdesk free for 30 days and t he free trial is offered with unlimited agents. Answers can be delivered via email, ticket form, live chat, messaging, Slack, API and/or SDK. Like a Facebook Messenger Chat, live chat software is embedded on your website so that agents or customers can ping one another in a pop-up chat window. Conditional ticket fields Show only the fields that you want agents and end users to see in ticket forms for a better user experience. Hide the widget in specific countries. Foundational, role-based video courses to help you onboard agents, admins and developers quicker. Agents and internal teams can easily add new information with integrated knowledge management and leverage that content themselves to respond faster and more accurately when helping customers one-on-one. Answers can be delivered via email, ticket form, live chat, messaging, Slack, API and/or SDK. Enable agents to seamlessly bring in other people from internal and external teams to collaborate on tickets without interrupting the main conversation flow within the ticket. Create a space for your customers to connect and collaborate with your business, as well as with one another. Additional AI-powered automated answers Additional Answer Bot "resolutions" for high usage customers. Ask visitors for their personal information before starting a chat. Conference calling Allow agents to consult with a third-party and choose to either transfer or add them to the ongoing call. Data storage Storage consumed by pre-configured objects in Zendesk. Keep your content up to date through its lifecycle with scheduled publishing, unpublishing and verification intervals. E-mail professionnel. Store Zendesk data, files and third party data in our flexible and open platform. Prescriptive guidance for feature activation, and better usage of core Zendesk capabilities delivered digitally or through engagements and programs. Conversation rating Allow visitors to rate their experience. Create multiple support request forms that show a unique set of ticket fields, ensuring you’re gathering the right info from the customer for every support request. 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